It’s all about empowering hope in the lives of our patients, employees, and communities.  At Active Path Mental Health, our mission is to provide patient-centered, evidence-based, collaborative, sustainable mental healthcare for all.  As employees of Active Path, we are healers. We are made up of a diverse group of individuals who are committed to provide hope in the communities where we live and work.

We are looking for an experienced Mental Health Administrator who brings respect, empathy, and kindness to our patients.  This individual supports the administrative functions of the clinic to ensure efficient, high-quality patient care delivery. This role plays a key part in coordinating medication management services, supporting the Spravato program, and assisting the Patient Care Coordinator (PCC) with daily clinic operations. The ideal candidate is detail-oriented, compassionate, and adaptable—able to balance administrative precision with a patient-centered approach.

You will be responsible for:

• Program Support
  • Coordinating patient scheduling, appointment reminders, and follow-up communication for medication management and Spravato treatments.
  • Maintaining accurate and timely documentation in the electronic health record (EHR), ensuring compliance with clinical and regulatory standards.
  • Submitting, process, and track prior authorizations,
  • Processing prescriptions, and medication refills in collaboration with clinical staff.
  • Conducting eligibility checks for medication management and Spravato.
  • Assisting with inventory management and ordering of supplies related to medication management and Spravato treatments.
  • Supporting patient intake, consent, and safety procedures during Spravato treatment sessions as directed.
  • Assisting the Mental Health Technician by obtaining and recording patient vital signs before, during, and after treatment, following established protocols and safety guidelines, as needed.
• Administrative + Clinic Support
  • Greeting and assisting patients in a professional, empathetic manner, ensuring a welcoming and efficient clinic experience.
  • Providing administrative assistance to the PCC and clinic leadership, including data entry, record audits, copay collection, and reporting tasks.
  • Ensuring confidentiality and compliance with HIPAA and Active Path policies at all times.
  • Coordinating communication between providers, patients, and external partners to support seamless care.
• Behaviors + Accountability
  • Working cooperatively with clinical and administrative team members to support overall clinic operations.
  • Demonstrating flexibility and resilience in adapting to changing priorities or workflows.
  • Demonstrating commitment to Active Path’s mission, vision, and values through daily work and professional interactions.
  • Taking ownership of work quality, punctuality, and adherence to organizational policies and procedures.
  • Treating patients, colleagues, and community members with kindness, respect, and inclusion.
  • Striving to exceed expectations through attention to detail, reliability, and consistency.
• Other duties, as assigned.

You will be successful, if:

• A Bachelor’s degree in psychology, healthcare administration, or related field, preferred.
• One year of experience working in an administrative role within the medical field, with a strong focus on coordinating patient services.
• One year of experience working in admissions in behavioral and/or mental health, preferred.
• Experience in scheduling appointments, working with multi-line phone systems, and data entry in EHR and CRM systems, preferred.
• General understanding of insurance processes and terminology.
• The ability to prioritize teamwork above self.
• The ability to adapt and remain resilient with rapidly changing priorities.
• The ability to work in a dynamic, high-demand, fast-paced environment.
• The ability to work successfully in collaborative and independent environments.
• A focus on excellence in customer service being executed at high levels.
• Excellent written and verbal communication skills.
• An ability to maintain professionalism with internal and external stakeholders.
• The ability to maintain patient and clinic confidentiality, in accordance with HIPAA regulations.
• You’re a self-starter with strong attention to detail.
• You have the ability to bring organizational skills to the clinical environment.
• You have demonstrated experience working with patients in a behavioral health setting.
• You are experienced working with patients who suffer from depression and anxiety, preferred.

At Active Path Mental Health, we value our diverse communities and are proud to be an Equal Opportunity Employer. APMH recruits, hires, trains, compensates and promotes without regard to race, color, religion, gender, gender identification, age, national origin, sexual orientation, marital status, veterans’ status, mental or physical disability, genetic information or any other legally protected status unrelated to a particular job’s requirements or an individual’s performance and qualifications